By using this website you agree to be bound by the terms and conditions set out below.

All sales / promotions:
All customers who order as part of a sale are subject to the final sale. If you have a problem with your order or product, please email support@minutesmile.com .

In these general conditions, references to "we", "our" and "Minute Smile" mean Minute Smile Inc.

1. Online Shopping

1.1 We make sure that all prices, photos and product descriptions on the website are correct. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, so we cannot guarantee that product images are an accurate representation of actual merchandise. Please refer to our Return Policy if you are not satisfied of your purchase.

1.2 We will not be responsible if for any reason the Minute Smile website is not available at any time or for any period. From time to time, we may restrict access to parts or the entire Minute Smile website.

2. Process

Most of the time, we don't ship orders the same day. It takes one to two business days to process your order, regardless of the shipping option you choose. We ship Monday through Friday, excluding weekends and holidays. If you placed your order on Monday, your order should ship on Tuesday or Wednesday. You will receive a tracking number once your order has been shipped.

2.1 All orders you place on this website will be subject to acceptance of these general conditions. Anyone who buys our products CAN'T go and resell them on Amazon, eBay, etc.

2.2 The non-acceptance of your order may be due to one or more of the following non-exhaustive reasons:

The product you ordered is out of stock;
Our inability to obtain authorization of your payment;
We have detected an error in the price or description of the product;
There is a system or supply failure.

2.3 When you place an order on our website, we will send you an email detailing the product you have ordered and the payment method used.

3. Tracking your order

3.1 Once your payment has been received, we will process your order. You will receive a confirmation email as soon as your order has been shipped, with the name of the carrier and the tracking number link to track your package. It may take a day or two for the tracking information to appear. There are times when the tracking information is not updated, but you will still receive your order. If you have a problem with the delivery of your package, please contact us directly at support@minutesmile.com

3.2 All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item was delivered to your order address but you have not received your order, please contact courier to investigate this matter. We cannot be held responsible for packages whose tracking information shows the package was delivered to your order address.

3.3 It is the buyer's responsibility to ensure that he or she correctly enters the delivery address. We do our best to speed up processing and shipping times, which is why there is a very short period of time to cancel / change your order or change your order address. If you decide to cancel your order or change your shipping address, please write to us at support@minutesmile.com as soon as you place your order or use the online chat on our website. We will do our best to make the change, but we cannot guarantee that we will be able to make it, as there are varying time frames within which we can make this.

4. Pickup of the set

4.1 The Minute Smile in-store pickup service is not yet available.

5. Cancellation of the order

5.1 If, for any reason, you wish to cancel an order which you placed before it was delivered and which it has not shipped, you can cancel the order by contacting the Minute Smile customer service team online at support@minutesmile.com .

5.2 As it is our policy to try to process orders immediately, it is not always possible to prevent shipping an order.

6. Return policy

Please refer to our refund policy .

7. Payment methods

7.1 We accept payment for orders in American dollars.

7.2 We accept payment by MasterCard, Visa, Visa Debit, Interac and Paypal.

7.3 We take all reasonable steps to ensure the security of your purchase and payment details, but, absent our negligence, we will not be liable for any loss that you could suffer if a third party obtains unauthorized access to the data you provide by accessing or ordering from the Minute Smile website. Our site uses industry standard Secure Sockets Layer (SSL) technology to ensure the encryption of personal information such as your name, address and credit card details.

7.4 By purchasing the one of our products, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to your telephone number. debit or credit card or your credit reports, authenticate your identity, validate your credit card, obtain initial credit card authorization, and authorize individual purchase transactions.

8. Pricing Policy

8.1 Although we make every effort to ensure the accuracy of all of our prices displayed on our website, errors may occasionally occur. If we discover an error in the price of an item you ordered, we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order for the incorrectly priced item as canceled.

9. Product Availability

9.1 Once an item is sold out, it is removed from the website as soon as possible and may no longer be available. Product prices may change from time to time. Products are subject to availability. As there is a delay between the time your order is placed and the time it is accepted, the inventory status of some items may change. If an item you ordered becomes out of stock before we accept the order, we will notify you as soon as possible and you will not be charged for the out-of-stock items.

9.2 All items are subject to availability.

10. Member account

Registration and use of the Minute Smile website may require the creation of an account and the assignment of a password. You are entirely responsible for maintaining the confidentiality of your account and password, as well as all activity that takes place under your account or password. You agree to notify us immediately of any unauthorized use of your account or password and any breach of security or any abuse or suspicion of breach of security or abuse of the service, and to ensure that you exit your account at the end of each session if you are using a shared computer. Minute Smile cannot and will not be responsible for any loss or damage resulting from your failure to comply with this clause 10.

11. Prohibited Content / Activity

11.1 Please choose carefully the information you post on the Minute Smile website and provide to other users. You must not misuse the Minute Smile website. You must not: send or otherwise post unauthorized commercial communications to users (such as spam); download viruses, Trojans, worms, logic bombs or other malicious code; corrupt data; annoy other users; publish hateful, threatening, pornographic or containing nudity or graphic or gratuitous violence; use the Minute Smile website to do anything illegal, deceptive, malicious or discriminatory; facilitate or encourage any violation of these terms and conditions.

11.2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Minute Smile website, whether or not such content is expressly prohibited by these Terms and Conditions, or to restrict, suspend or terminate your access to all or part of the Services at any time, for any reason, with or without notice, and without liability .

11.3 Please remember these online rules:

Minute Smile advises you not to reveal personal information concerning yourself or any other person who could identify you, in particular: telephone number, personal address, professional address, delivery address or e-mail address.
Minute Smile reserves the right to close user accounts if we believe a user is using Internet Protocol proxy (IP) addresses as a method to hide the use of multiple accounts or to disrupt any of our services in any way. way either. If you use multiple connections for the purpose of disrupting the community, we may take action against you and close your accounts.

By submitting any material to us, you automatically grant Minute Smile an exclusive, perpetual and free right and license of use, modification, editing, adaptation, publication, reuse, translation, distribution, performance and display of this material, in whole or in part, worldwide and / or to incorporate it into other works in any form, media or technology known to current or further developed.You acknowledge that we are not obligated to publish any material you have submitted to us.By submitting material to us, you agree to use the Minute Smile website in accordance with these rules and conditions general terms of the website. If you do not follow these rules, you may receive an email informing you of the reasons why your contribution has been refused or modified. This email will also include a warning that continuing to break the rules may result in action against your account (s). These measures may include monitoring any content that you have posted before being authorized to visit the site or the temporary or permanent suspension of your ability to participate in all or part of the Minute Smile website. Minute Smile reserves the right to modify or delete any contribution, or to take action against any user account, at any time, for any reason whatsoever. If you do not wish to grant Minute Smile the permission described above under these terms, please do not submit or share your information.

12. Liability and compensation

12.1 Minute Smile cannot be held liable for any direct, special, incidental, indirect or consequential damage, including loss of profit or loss of opportunity, resulting from the use or inability to use the material on this website or the performance of the product purchased through the website or the behavior of other users of this website, even though Minute Smile has been informed of the possibility of such damage.

12.2 The Minute Smile website may also contain links to other websites which are not operated by Minute Smile Inc.. When you activate any of these links, you leave the Minute Smile website and we have no control over the content of websites that are not under our control and we do not assume any responsibility for them.

12.3 You agree to indemnify us, and our agents and officers, directors and employees, immediately upon request, from all claims, liabilities, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you.

12.4 We may terminate your use of the website immediately if we believe that you have breached these terms and conditions.

13. Comments and complaints

If you have any comments or complaints, please contact us at the following address: support@minutesmile.com

We will always endeavor to resolve any dispute as quickly as possible.

14. Jurisdiction

The website is controlled and operated in Canada. All terms of use of this website will be governed by the laws of Canada and any dispute regarding the use of this website will be determined exclusively by the courts of Canada.

15. General

15.1 We may change these terms and conditions at any time. If any of these general conditions is invalid or unenforceable, the other general conditions will continue to be in full force and to have effect.

15.2 We will not be liable to you for any delay or failure to fulfill our obligations under these terms and conditions if the delay or failure results from a cause beyond our reasonable control.

15.3 If you violate these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in violation.

15.4 Minute Smile reserves the right to modify, delete or change the services and / or any page of this website at any time and without notice.

16. Entire agreement

These general conditions constitute the entire agreement between the parties and replace all previous and contemporary agreements between you and Minute Smile. Any waiver of a provision of the general conditions will only be effective if it is in writing and signed by a director of Minute Smile.

17. SMS permissions

By providing your phone number on this website, you agree to receive promotional SMS and MMS messages from our company. You can unsubscribe at any time by following the prompt in the message.

18. Phone Call Permissions

By submitting your phone number on this website, you agree to receive abandoned cart reminder calls and order confirmation calls from our sales and support team. You can unsubscribe by sending your information by email to support@minutesmile.com with the subject line "DO NOT CALL ME".

19. Our contact details

Minute Smile®

Email: support@minutesmile.com